Privacy Policy

Interpretation

The words whose initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as "the Company", "We", "Us", or "Our") refers to SkillArena, Awolesi Street, Oreyo Igbogbo, Ikorodu, Lagos.
• Cookies are small files placed on Your device by a website, containing details of Your browsing history on that website among its many uses.
• Country refers to Nigeria.
• Device means any device that can access the Service, such as a computer, a mobile phone, or a digital tablet.
• Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use these terms interchangeably unless a law uses a specific term.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company — third-party companies or individuals employed to facilitate, provide, or analyse the Service.
• Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself.
• Website refers to SkillArena, accessible at http://skillarena.site/.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You, including but not limited to:

• Email address
• First name and last name
• Phone number

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as Your device's Internet Protocol (IP) address, browser type and version, the pages You visit, time and date of Your visit, time spent on those pages, and other diagnostic data.

When you access the Service via a mobile device, We may collect additional information including Your mobile device type and unique ID, mobile operating system, mobile browser type, and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service. Technologies used include beacons, tags, and scripts. Where required by law, non-essential cookies are only used with Your consent, which You may withdraw at any time.

Necessary / Essential Cookies

Session Cookies administered by Us. These Cookies are essential to provide You with the Service and authenticate users. Without these Cookies, the services You have asked for cannot be provided.

Cookies Policy / Notice Acceptance Cookies

Persistent Cookies that identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Persistent Cookies that allow Us to remember choices You make when using the Website — such as login details or language preference — to provide a more personal experience.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring usage.
• To manage Your Account and your access to Service functionalities as a registered user.
• For contract performance: to fulfil the purchase contract for products, items, or services You have purchased through the Service.
• To contact You via email, phone calls, SMS, or other electronic communications regarding updates, security notices, or service-related communications.
• To provide You with news, special offers, and information about similar goods and services — unless You opt out.
• To manage Your requests to Us.
• For business transfers: to evaluate or conduct mergers, divestitures, or other sales or transfers of Our assets.
• For other purposes: data analysis, identifying usage trends, evaluating and improving Our Service, products, and marketing.

Sharing Your Personal Data

We may share Your Personal Data in the following situations:

• With Service Providers to monitor and analyse use of the Service and to contact You.
• For business transfers in connection with mergers, acquisitions, or asset sales.
• With Affiliates who are required to honour this Privacy Policy.
• With business partners to offer You certain products, services, or promotions.
• With other users in public areas of the Service where information may be viewed publicly.
• With Your consent for any other disclosed purpose.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods by category:

• User Accounts: retained for the duration of your account relationship plus up to 24 months after account closure.
• Support tickets and correspondence: up to 24 months from ticket closure.
• Chat transcripts: up to 24 months for quality assurance.
• Website analytics data (cookies, IP addresses, device identifiers): up to 24 months from collection.
• Server logs (IP addresses, access times): up to 24 months for security and troubleshooting.

We may retain data beyond these periods where required by legal obligation, for legal claims, at Your explicit request, or due to technical limitations of backup systems scheduled for routine deletion.

When retention periods expire, We securely delete or anonymise Personal Data. Residual copies in encrypted backups are not restored except for security, disaster recovery, or legal compliance purposes.

Your information, including Personal Data, may be transferred to and maintained on computers located outside Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of Your jurisdiction.

Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards. No transfer will take place to an organisation or country unless adequate controls are in place to protect the security of Your data.

You have the right to delete or request that We assist in deleting the Personal Data We have collected about You.

You may update, amend, or delete Your information at any time by signing into Your Account and visiting the account settings section. You may also contact Us to request access to, correct, or delete any Personal Data You have provided.

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

The security of Your Personal Data is important to Us. We strive to use commercially reasonable means to protect Your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and We cannot guarantee absolute security.

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please contact Us immediately.

If We become aware that We have collected Personal Data from anyone under 16 without verification of parental consent, We will take steps to remove that information from Our servers.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

We will also let You know via email and/or a prominent notice on Our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

If you have any questions about this Privacy Policy, you can reach us at: